(FAQ) Frequently Asked Questions

Where Does Synapse Films Ship To?

Because of our North American licensing agreements with our specific granted rights, we are only allowed to ship within the continental U.S. and Canada

How Much is Shipping to Canada?

It is a $26 charge for the first item and $1 for each additional item for a package shipped to Canada and is sent through the United States Postal Service.

How Much is Sales Tax?

For orders shipped to or made from Michigan we charge 6% sales tax.

How Do I Get on the Mailing List / Newsletter?

Get on the newsletter by going to this link.

How Long Does It Take For An Order To Arrive?

Please allow up to 14 business days for shipping (not delivery) on in-stock orders.

How Long Does It Take For A Back Order To Arrive?

Back orders will be shipped as soon as they are available.

Do We Accept Returns?

Only sealed, unopened items will be accepted for refund within 60 days of purchase. Items must be in a “brand new” condition in order for us to issue a refund, and must be returned to us at the customer’s expense. We do not accept returns, exchanges or defective replacements for our product purchased from other entities. Please contact where you originally purchased it for information on returning the product, if it was not originally purchased from impulse-pictures.com or synapse-films.com’s website.

What If The Product Is Defective?

In the event that an item purchased from impulse-pictures.com or synapse-films.com is defective, we will exchange the product within 60 days of shipment date, under the manufacturer’s warranty for a copy of the same item, provided the item is still currently available in our regular inventory.